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Best Bank Al Habib Limited
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Bank AL Habib Limited Roles & Responsibilities of Consumer
Dear Valued Customer, Bank AL Habib Limited has always provided financial products with a customer centric approach, keeping the interest of its customer at the forefront, under the “Financial Consumer Protection Framework” being devised in the country, your bank has launched a consumer protection policy of which one part pertains to the roles & responsibilities of the consumer. The salient points are:
1. Be Honest with the information Provided: Customers are required to provide full and accurate information when Filling in any bank documents and must not give false details or leave Out important information.
2. Read all the information provided by the bank Customers are encouraged and requested to read all the information Provided by the bank at the time of establishing a relationship for their Own benefit
3. Ask Questions for clarify: Customers are encouraged to ask questions from the bank Representative/staff about anything that is unclear or any conditions that they are unsure about. The staff will answer any question in a professional manner to help customers in their decision making
4. Know how to make a Complaint: Bank will provide customer with details on how to lodge a complaint. Customer can be proactive in using this service and know how to escalate The complaint to higher levels, and if required involve the Banking Ombudsman and the consumer protection department of the State Bank of Pakistan.
5. Use the product or Service in-line with the Terms and Conditions Customer should not use the product or service, except in accordance with the terms and conditions associated with them and only after the customer has complete knowledge of the given product of service
6. Report Unauthorized Transactions to the Bank. If any customer discover unauthorized transactions on his/her account he/she should report this to bank immediately. The mechanisms of reporting are clarify enunciated in the bank’s Statement of Accounts
7. Do Not Disclose Banking information. Under no circumstances should the customer provide any bank account details or other sensitive personal or financial information to any third party.
8. Update Information Customer should update their personal contact information so that it is updated continuously and also when requested by the bank. Mechanism are clearly elaborated to do the same
9. Keep Copies of Documents Customer are expected to retain their own records of important documents so that they are fully conversant with the bank and their own roles and responsibilities in a transaction/relationship.
10. Do not Sign Incomplete Forms. Customer Should make sure that all of the required fields and numbers are completed in a form that is presented to them for signing and under no circumstances should the customer sign a blank or partially completed form.
11. Fulfill obligations and make payments on time Customers must fulfill all obligations they have to the bank including timely payment of all dues, charges and loan installments. In case of breach of contract customers are bound by the terms and conditions duly signed-by them at initiation of relationship or later amendments. Duly informed to them from time to time. We hope that this initiative will nourish a consumer-friendly banking environment that would cater to the seeds of AL Habib customers and enhance financial inclusion in the banking sector
AL Habib Digital Account
Banking made Convenient
Whatever your needs may be, we have an account to help you bank your way!
We aim to provide you with a seamless digital account opening experience. AL Habib Digital Account aims to redefine your account opening experience by making the process easy and pleasant.
Application Process for New Customers
If you are applying for an account for the first time, follow the below mentioned steps to successfully open your account online!
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